## The shape

An **organisation** is the account — the thing that is billed, and the
boundary nothing crosses. Inside it are **workspaces**: teams,
departments, campuses, properties. Experiences live in a workspace.

## The roles

Each is cumulative — every role can do everything the one below it
can.

| Role | Can |
| --- | --- |
| **Free** | Build and publish their own experiences |
| **Individual** | The above, plus the asset library and themes |
| **Workspace Member** | Work on the shared experiences in their workspace |
| **Workspace Leader** | Manage their workspace's members, learners and settings |
| **Organisation Admin** | Manage every workspace, billing, integrations and org settings |

Someone can be a leader in one workspace and a member in another.
Their access is worked out per workspace, not once for the account.

> Each rung can do everything the rungs below it can. Somebody can be a leader in one workspace and a member in another, so the rung is worked out per workspace rather than once for the account.

## Learners are not a role

Learners are a different kind of membership, not a rung on this
ladder. A learner does not get "less than a member" — they get a
different surface entirely. Promoting a learner to a member is a
deliberate change, not an increment.

That is why a learner never appears on **Members**, and why nobody on
**Students** has a role beside their name. See [The learner
roster](/support/articles/the-learner-roster).

## What you cannot reach, you cannot see

An experience in a workspace you have no access to does not appear as
a locked row. It is not there at all. That is intentional: telling you
something exists is itself information.